UPDATE (14 January 16:43 UTC): Spil of its last status pagina update, at 06:35 UTC, Openleggen still had not reactivated withdrawals (it had cautioned ter the Saturday blog postbode that they would remain disabled for at least 12 hours). “All funds remain secure spil wij proceed preparations for withdrawal activation,” the company says.
Openbreken, the fifth-largest cryptocurrency exchange, has resumed service after scheduled maintenance that wasgoed supposed to take two hours but instead took two days.
The unexpectedly long downtime agitated many users, since not only trading but also withdrawals were unavailable for the period, during which coin prices gyrated on bearish news coming out of South Korea.
Spil a penance of sorts, the exchange, based te San Francisco, is waiving trading fees for all its clients through the end of the month, it said te a blog postbode published Saturday. However, the waiver does not apply to margin trades.
Te the blog postbode, the company reassured clients that their funds were kept safe during the incident and voiced contrition, telling:
“Wij apologize for the uncertainty our downtime has caused. The scheduled downtime wasgoed to substitute our old trading engine with a brand fresh trading engine – an improvement that customers have long asked for and that wij have long bot working hard on.”
It all commenced when Openbreken talent customers a goes up on Wednesday that the next day it would be offline for a systems upgrade. The company estimated then that this upgrade would take “about Two hours . possibly longer.”
Spil scheduled, the downtime began Thursday at 05:00 UTC, according to a status pagina on Openbreken’s webstek. But the surplus did not go according to project.
“Wij got a late embark and the upgrade is moving slower than anticipated,” Losbreken said on the pagina at 07:34 UTC, about a half hour after the the work wasgoed primarily expected to be done.
A few more hours went by, with a duo updates from Openbreken. Then, at 15:27 UTC, it looked like there wasgoed a light at the end of voetgangerstunnel, with Openbreken telling users:
“Wij are ter the final stage of installing the upgrade now. Wij are getting close but hard to give an precies ETA since it depends on how the final testing goes.”
No such luck. Three and a half hours zometeen, Openbreken said it now had to “resolve a number of issues that came up during final testing” and that it could not give a hard estimate for when that would be done.
The pattern of periodic updates, but no resumption of service, continued. “Yes, this is our fresh record for downtime since wij launched te 2013,” one update confessed. “No, wij’re not proud of it.”
All the while, users were incapable to access their funds. Understandably, many of them took to social media to voice their complaints.
#openleggen #krakendown longest muffle inbetween update messages. Last one wasgoed 6h ago. Anybody still ter there??
— Jakub Karczynski (@KubaKarczynski) January 12, 2018
At 20:15 UTC Friday, Kritiseren said that “an elusive bug” wasgoed still holding up the relaunch of the webpagina. Ter its next message, Saturday morning at 09:32, it said service would resume “shortly” but all orders had bot canceled.
Ultimately, at 11:30 Saturday, Openbreken’s systems were back online, and by 15:47 trading had resumed.
Ter its subsequent mea culpa blog postbode, Losbreken talent a general explanation for the delays:
“Our system is replicated ter development, where all tests passed. However when the fresh engine wasgoed moved to the production environment, regression tests picked up a condition that proved fairly difficult to track down.”
A more detailed breakdown of what happened, and how Kritiseren intends to prevent such snafus from reoccurring, will come te the next few days, the company said.
Te the meantime, it said it would be monitoring the show of the fresh trading engine and cautioned that “the webpagina will come down if needed, which may occur with little to no notice.”
Correction: A typo ter an earlier version of this article misstated the scope of Openleggen’s waiver on trading fees. The waiver does apply to non-margin trades, and only those (fees on margin trading will be temporarily diminished).
Disclosure: CoinDesk is a subsidiary of Digital Currency Group, which has an ownership stake ter Losbreken.
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